kriky's Privacy Policy
Read the full details here on how your personal information is collected, stored, and kept secure.
What Information Is Collected
Personal Identity Information
Information you provide during account registration, such as your full name, date of birth, email address, and mobile number. A copy of a government-issued ID may also be collected for legal identity verification (KYC process).
Financial Information
bKash, Nagad, Rocket, or Upay account details are collected to process deposits and withdrawals. Complete payment details are not stored in our system; only transaction references are kept.
Technical Information
The device and browser you use, your IP address, cookie data, login times, and session-related information are collected automatically. This information is used to improve the security and performance of the platform.
Gaming Activity Information
Your betting history, gaming preferences, win and loss records, and bonus usage information are stored. This information is used to apply responsible gaming policies and to provide personalised services.
Purpose of Using Your Information
We use your information only for the following lawful purposes:
- Account Management: To handle registration, identity verification (KYC), and ensure account security.
- Transaction Processing: To complete deposit and withdrawal requests and to maintain transaction records.
- Customer Support: To resolve your issues and provide assistance through 24/7 live chat.
- Fraud Prevention: To identify suspicious activity and ensure account security.
- Responsible Gaming: To detect signs of addiction and intervene in a timely manner.
- Promotional Communications: To inform you about bonuses, offers, and updates with your consent.
- Legal Obligations: To comply with applicable laws and regulations.
- Analytics and Improvement: To monitor platform performance and improve the user experience.
Data Protection Methods
kriky treats the protection of your information as its highest priority. We take the following technical and administrative measures:
SSL Encryption
All data transferred between you and our servers is encrypted using SSL (Secure Sockets Layer) technology, making it impossible for third parties to read your information.
Two-Factor Authentication
The option to enable Two-Factor Authentication when accessing your account is available, which prevents unauthorised access.
Secure Database
Your personal information is stored in an encrypted database and only authorised staff can access it for specific purposes.
Password Hashing
Your password is not stored directly; it is converted and stored using an advanced cryptographic hashing method.
Regular Security Audits
Regular security audits are conducted on our systems so that potential vulnerabilities can be identified and resolved in advance.
Staff Training
All our staff are trained in data protection and privacy policies and are bound by confidentiality agreements.
Sharing Information with Third Parties
- Payment Processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
- Technology Partners: Contracted technology service providers who operate the platform and are obligated to comply with our privacy policy.
- Legal Requirements: Information may be provided in accordance with applicable law upon a court order or a request from a legitimate authority.
- Fraud Prevention Agencies: Limited information may be exchanged with recognised fraud prevention agencies in the gaming industry.
Outside of the above cases, we do not provide your information to any third party for any commercial purpose.
Cookie Policy
The kriky website uses cookies in your browser. Cookies are small text files stored on your device that help the website recognise you.
Essential Cookies
These cookies are essential for the basic functioning of the website — maintaining login sessions, security tokens, and saving language preferences. They cannot be disabled.
Analytics Cookies
These cookies are used to understand how many users are visiting which pages and how they are using the site. These cookies do not identify you personally.
Functionality Cookies
These cookies are used to remember your preferences, such as language selection or display settings, so you do not have to reconfigure them each time you log in.
Managing Cookies
You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may disrupt some functions of the website.
Your Rights
Every user registered on the kriky platform holds the following rights:
- Right to Know: You can contact our support team at any time to find out what information we hold about you.
- Right to Correction: If any of your personal information is incorrect or incomplete, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
- Right to Object to Processing: You can object at any time to your information being used for marketing purposes.
- Right to Data Portability: You can request to receive your information in a structured and machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
Data Retention Period
We retain your information only for as long as necessary. The retention periods for different types of information are listed below:
- Active Account Information: Retained for the entire duration that the account remains active.
- Transaction Records: Retained for a specified period after account closure in accordance with legal obligations relating to financial records.
- Identity Verification Documents (KYC): Retained in accordance with legal and regulatory requirements.
- Communication Logs and Support Records: Retained for a reasonable period for quality assurance and dispute resolution purposes.
- Marketing Preferences: Updated as soon as you withdraw your consent.
Underage Users and Age Restrictions
kriky is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from those under the age of 21.
An age verification process is completed at the time of registration. If it is proven to us that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe that a minor has created an account on our platform, please notify our support team immediately.
Policy Changes
We may update this privacy policy from time to time. For any significant changes:
- We will publish a notice on the website.
- Registered users will be notified by email or through the platform.
- The "Last Updated" date at the top of the page will be changed.
- Continuing to use the platform after the changes will be taken as your acceptance of the updated policy.
We recommend that you review this page regularly so that you are always aware of our latest policy.
Contact Us
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us in the following ways:
Please include the following when submitting a request
- Your registered email address
- Account username
- Specific details of your request
- Identity verification information if applicable